Cactus Rooms

• for the reservation of rooms and the provision of accommodation services
• for the improvement and development of our services
• for managing our relationships with our customers before, during, and after their stay at the hotel
• for the safety of our customers
• for compliance with Greek and European legislation
• for the promotion of sales

We are legally obliged to request from you and/or members of your family the following information:

• Personal details (e.g., surname, first name, father’s name, ID card and/or passport number, residential address, phone number, email, date of birth, nationality, place of birth)
• Financial details (e.g., credit card number, Tax Identification Number - A.F.M.)
• Details related to your stay (e.g., room number, check-in and check-out dates)

Additionally, we may collect certain information related to your use of our services through electronic devices, such as device information from mobile phones, electronic devices and tablets, internet connection details, location information (e.g., Wi-Fi, mobile apps), voice and image data (e.g., CCTV for security purposes), as well as information from social media when you connect through them.

Please note that you have the option to choose not to provide certain information, but this may prevent you from using our services.

We recognize the importance of the security of your personal data and take all necessary measures, implementing modern methods, to ensure the highest possible level of security. Only authorized personnel have access to your personal data, and only when necessary.

We do not disclose your personal data unless we have written authorization from you, or if it is required by law, a court decision, or the decision of any other public authority, as well as in cases where it is necessary to protect the rights and safety of our company and/or our clients. In the event that we use third parties to support our systems, we ensure the confidentiality of your information is maintained.

We have taken all necessary measures to ensure that the information concerning you is stored, or otherwise retained, for as long as required by the purpose for which it was collected and/or for as long as is stipulated by the contract or by applicable legislation.

Under the applicable legislation, you are entitled, in certain cases, to request details regarding the information we have collected and to proceed with its correction in the event of inaccuracies or errors. However, we reserve the right to refuse requests that may jeopardize the privacy of other individuals or involve access not provided for under current domestic legislation. If you wish to access your information, please contact the designated responsible person as indicated below. At any time, you have the right to submit a request for the deletion of your personal data.

We reserve the right to unilaterally modify and/or update these terms of use. Therefore, before each visit to our website and before making any reservation at our hotel, you should check or read the terms of use in order to be informed of any changes.

For any clarification or question regarding these terms of use, as well as the protection and security of personal data, please contact us at the following address: info@cactus-asprovalta.gr